The marketplace rules, in plain language.

Requests come before payment.

Customers choose dates and submit a free request. The supplier confirms availability and pickup details before checkout can open. Customers must provide accurate contact information, use items responsibly, and return them on time and in the condition received.

No charge before confirmation.

A pending request can be cancelled before payment without a charge. After supplier confirmation, the customer pays only if they choose to complete checkout. If either party cancels before pickup after payment, Abacusz will arrange a full refund to the original payment method. For problems after pickup, contact Abacusz with the rental details; refunds are reviewed individually. Refunds are processed manually and may take time to appear on your statement.

What Stripe checks

Before account activation, we use Stripe Identity to check a government-issued photo ID and a selfie to confirm that the document appears authentic and belongs to you. Stripe may collect your name, email, phone number, address, date of birth, ID number, ID and facial images, device information and fraud signals. Stripe may use automated document and face-matching technology using facial biometric information; it requests consent where required. Verification helps prevent fraud, account misuse and unsafe marketplace activity, but does not guarantee anyone’s safety.

Stripe hosts the verification flow. Authorized Abacusz personnel can access results and, when necessary, submitted images in Stripe. We keep a reference to the verification session and its status in our account records; our application does not copy ID or facial images into the Abacusz database. We do not sell, rent or share identity verification data with other marketplace users. Read Stripe’s privacy policy.

Your data has a purpose

Abacusz uses profile and verification status for account access, supplier approval, rental safety, disputes, support and fraud prevention. Stripe and Abacusz each act as independent controllers for some personal information; Stripe also processes data on our behalf. Stripe may use identifying information and device signals to operate and improve its services, including risk evaluation and fraud detection, and may share information with verification service providers as described in its policy. Any optional use to improve biometric verification technology is governed by the choices shown in Stripe’s verification flow.

Stripe may process information outside your jurisdiction, including in the United States. First-party analytics measure page, listing, request and checkout activity. To understand how people find Abacusz, we record a referral channel (such as Google, LinkedIn or Instagram) and sanitized marketing campaign labels from tagged links. A source label may be remembered in this browser tab’s session storage while you navigate; it contains no unique visitor identifier and is cleared with the tab session. We do not store full referring URLs, IP addresses, advertising IDs or browser fingerprints for this reporting. Signed-in activity can be linked to an account reference; anonymous page views do not identify a person. Browsers or apps may hide referral information, which is shown as Direct/Unknown. Abacusz does not use advertising IDs or third-party ad trackers in these analytics. We retain account and transaction records as needed for operations, disputes and applicable obligations; Stripe’s own retention may differ. We restrict access to personnel who need it for a legitimate review.

Reservation conversations store messages, pickup-time proposals, read receipts and safety reports. The renter and the approved supplier for that reservation can view the conversation; authorized administrators may review it for support, fraud prevention, reports and disputes, with administrative access recorded in the audit log. Exact pickup details are unlocked after verified payment. Avoid sharing an address, identity documents or payment-card details in chat before payment. Reservation email alerts use Resend and contain a sign-in link, not the conversation text or pickup address. Message and dispute records may be retained when needed for transactions, safety investigations and applicable obligations. Contact Abacusz to request access or deletion; deleting an account removes its queued email alerts and read receipts and anonymizes the displayed sender name.

You can request your data

To delete your account, use the Delete account control in your account profile. For access, correction or an alternative verification review, contact Abacusz using the support details supplied in your account correspondence. When an account with a Stripe Identity session is deleted, Abacusz requests redaction of that session before removing the account profile. Stripe says redaction can take up to four days; a verification that is still processing must finish first. Copies downloaded separately by authorized staff must be handled separately. Some transaction or dispute records may need to be retained when required.

Stripe may keep some data for its own purposes. To ask Stripe about access, deletion or withdrawing optional biometric-use permission, contact Stripe Support or privacy@stripe.com. If you cannot use a selfie or do not consent, contact Abacusz support for an alternative review before starting verification; alternate approval is not automatic.

Accurate listings and dependable handoffs.

Suppliers must describe items honestly, keep availability and pricing current, confirm only what they can fulfill, and provide safe pickup instructions. Illegal, unsafe, counterfeit, recalled, or misrepresented items are prohibited.